Refund Policy

If you have purchased a Product through the website, you have the right to withdraw from the contract within 14 days of delivery of the purchased good.

The Withdrawal may concern all the goods purchased or only part of the goods themselves, pursuant to and for the purposes of article 52 et seq. of the Consumer Code (legislative decree 206/2005), without any penalty and without specifying the reason.

The notice of withdrawal, sent by e-mail to , must specify the intention to withdraw from the purchase and the product or products for which it is intended to exercise the right of withdrawal, attaching a copy of the documentation proving the purchase .

SAIL&DESIGN communicates to the consumer Purchaser without delay a confirmation of receipt, via e-mail to the e-mail address communicated during the purchase procedure on the site, of the withdrawal exercised.

Once the request for withdrawal has been received, SAIL&DESIGN will refund the entire amount paid (excluding shipping costs) by the Consumer Purchaser within fourteen days from the date on which the Consumer Purchaser exercised the right of withdrawal, by re-credit to the current account used at the time of purchase, or using the bank details provided by the Consumer Purchaser with the notice of withdrawal and in any case using the same payment method used by the Consumer Purchaser at the time of purchase. At the same time as the refund of the amount paid, SAIL&DESIGN will eliminate any benefit connected to the purchase and possibly assigned to the Purchaser as a consequence of the order placed and subsequently subject to withdrawal (eg discount coupons or gifts).

In compliance with the provisions of article 59, lett. c) and d) of the Consumer Code, the Consumer Purchaser cannot exercise the right of withdrawal for products made to measure or clearly personalized.

The products for which the right of withdrawal is exercised must be returned within fourteen days from the day on which the Buyer communicates the exercise of the right of withdrawal, substantially intact, in their original packaging, complete with accessories and any gifts.

SAIL&DESIGN reserves the right to withhold the refund until it has received the products subject to the right of withdrawal.

If the methods, conditions and terms for exercising the right of withdrawal, as specified in this article, are not respected, the Consumer Purchaser will not be entitled to a refund of the sums already paid . In this case, the Consumer Purchaser will be able to get back, at his own expense , the product in the state in which it was returned to SAIL&DESIGN . Otherwise, SAIL&DESIGN will be able to keep the returned products, in addition to all the sums already paid by the Consumer Purchaser for the related purchase. Shipping and transport costs are charged to the Buyer.

To return a Product, you must send the Product at your expense to:

SAIL&DESIGN Via Pecorina 37, 19038 Sarzana (SP)